Frequently Asked Questions

What is Modere?

Modere is an online multi-level marketing company that offers health and wellness, collagen sciences, household products, and personal care products.

Who is the founder of Modere?

The people who founded Modere are Thomas Mower and Leslie Mower.

How much does it cost to join Modere?

Aside from the filled out application form, it costs $29.95 to become a Modere Social Marketer.

What is Modere SmartShip?

SmartShip is a program that Modere created to replenish your lifestyle essentials at your convenience. Products on SmartShip will arrive at your doorstep automatically every month on the day that you choose.

How can I modify a SmartShip order?

To modify your SmartShip order, login at Modere.com and select “My Account” to click on SmartShip Profiles. For detailed instructions, you may refer to the SmartShip Procedure, Terms & Conditions document located in the SmartShip Summary. You can also modify your SmartShip order by calling 1.877. MODERE1 (663.3731).

How do I cancel my SmartShip order?

To cancel your SmartShip order, login at Modere.com and then select “My Account”. Click on SmartShip Profiles and remove all the items. You can also call a Modere representative at 1.877. MODERE1 (663.3731) to cancel or modify your order.

What is Trim by Modere?

Modere Trim is a weight management product that supports the acceleration of fat reduction, improvement of muscle tone, and restoration of youthful skin.

Why does Modere use fragrances?

Modere products are designed to captivate your senses. Some products have scent, due to the natural result of the ingredients used. Other products have fragrances added.

Are Modere products gluten-free?

Modere’s M3 products live up to their live clean standards. They do not contain any controversial substances and are both vegan and gluten-free.

How long does it take Modere products to ship?

Most orders are processed and shipped within 1 to 2 business days of being placed. Shipping rates are based on the weight of the parcel and where it will be delivered.

Does Modere deliver to my country?

Modere operates in the following countries: United States, Canada, Australia, Japan and Europe. To ship an order to one of those markets, the order must be placed from the appropriate website.

What are the shipping methods available?

Modere uses the top 5 shipping services in the USA. The most efficient service to your local area will deliver your order. You will receive tracking information via email to confirm the details of your shipment.

How can I track my order?

Kindly refer to your order’s Tracking ID and use it to check the status of your order online at the selected shipping service company.

How do I request an exchange?

1. Pack your return securely. Be sure to enclose a copy of your invoice.
2. Send it back to us using a trackable delivery service.
– Call 877.MODERE1 (877.663.3731) to get a Return Merchandise Authorization (RMA) number and request for an exchange.
– Returns must be shipped to us within 30 days of the date you received your order.
– Please do not combine orders for return; only one order per package.

Send USA returns to:

Modere Returns Department
588 S 2000 W
Springville, UT 84663

Send Canada returns to:

Modere Returns Department
4240 Harvester Rd
Unit 2
Burlington, ON L7L 0E8

3. Modere will process your refund within 1 week of receiving your return. Be sure to keep the return tracking number for your records.

Please take note that Modere does not refund shipping charges.

How do I request a refund?

1. Pack your return securely. Be sure to enclose a copy of your invoice.
2. Send it back to us using a trackable delivery service.
– Call 877.MODERE1 (877.663.3731) to get a Return Merchandise Authorization (RMA) number and request for an exchange.
– Returns must be shipped to us within 30 days of the date you received your order.
– Please do not combine orders for return; only one order per package.

Send USA returns to:

Modere Returns Department
588 S 2000 W
Springville, UT 84663

Send Canada returns to:

Modere Returns Department
4240 Harvester Rd
Unit 2
Burlington, ON L7L 0E8

3. Modere will process your refund within 1 week of receiving your return. Be sure to keep the return tracking number for your records.

Please take note that Modere does not refund shipping charges.

What is Modere's return policy?

Modere offers a 30-day, 100% refund guarantee on all Modere products, minus the cost of shipping.